It is our intent to provide an experience of highest quality at the best possible rates for all our passengers. When booking a flight with us over the phone or on the internet you are reserving seats in an aircraft with a very limited passenger capacity. We try to keep the costs down for all of our patrons.  We also do not like miss an opportunity to fly and a "NO SHOW' will still cause us to incur operating costs, empty seats cause the rates to rise for all of our other patrons. Therefore we have just a few simple but non-negotiable rules for cancellation.

  • Due to the limited availability of passengers per balloon balloon rides require a deposit to secure a flight date.
  • A flight deposit is good for 6 months.  If the weather has prevented us from flying.  A refund of 50% will be made to the credit/debit card used.
  • If you do not show up for the pre-flight briefing or miss your flight there will be a 100% forfeiture of your deposit. No excuses!
  • We require 48 hours notice to cancel a booking.  If you are booking a flight LESS THAN 48 hours from flight time you will not have the option to cancel
  • Cancellations must be done over the phone.  You must contact your pilot directly.
  • Your flight may be postponed by our pilots on the day of the flight for weather or any safety concerns from our pilots.
  • The Pilot's decision is FINAL! Please do not try to forecast the weather!
  • Flight postponed for safety or weather reasons will be rescheduled for the first available dates.
  • The Flight Deposit is good for 6 months.  If you are postponed by weather and you do not attempt to reschedule you will forfeit the deposit.
Please remember that a hot air balloon is a fair weather vehicle.  We MUST have good conditions to fly safely.  We ask that you are tolerant of our weather (safety biased) decisions.  It is YOUR safety that we have in mind at all times.  We understand how frustrating it can be when the weather does not cooperate with your chosen flight date.  We suggest that everyone takes the time to read the "Weather or Not" page.